Privacy Policy

Privacy Policy – TempMail.ID.VN

(Expanded Version – Updated 11 Jun 2025)

TempMail.ID.VN is committed to protecting user privacy and information while using our temporary email service. This policy explains in detail how we collect, use, store, safeguard, and share your data.

1. Information We Collect

Data Type What We Collect Retention Period Legal Basis / Purpose
Personal data Not required (anonymous service; no sign-up). Not stored. N/A
Device data IP address, user agent (browser, OS), language settings. Up to 30 days (auto-delete). Abuse prevention, anonymous analytics, UX optimisation.
Usage data Mailbox visits, number of emails received, session length. 30 days. Performance analytics, infrastructure stability.
Cookies / LocalStorage Session cookie only; no tracking cookies. Deleted when browser closes. Maintain session state, language, theme.
User feedback Voluntary messages sent to our support email. Until deletion request or support ticket closure. Tech support, product improvement.

2. Purposes of Processing

  1. Provide & maintain the service
    • Create and manage temporary mailboxes, load balancing, spam mitigation.
  2. Improve quality
    • Anonymous analytics to optimise speed, detect bugs, enhance features.
  3. Security & abuse prevention
    • Detect suspicious IPs, block automated attacks (DoS, brute-force).
  4. Legal compliance
    • Respond to lawful requests from competent authorities.

3. How We Protect Your Information

Measure Implementation Details
Encrypted transport All traffic over TLS 1.2+; HSTS enforced on primary domain.
Access limitation Staff access to logs is role-based (“need-to-know”) with MFA.
Security audits Regular penetration tests and vulnerability scans; urgent patches applied promptly.
Backup & disaster recovery System configurations are backed up; emails are never backed up. DR plan tested.
Data auto-destruction Expired emails & logs are purged by automated scripts, irretrievable via UI.

4. Information Sharing

  • No selling, renting, or trading user data for commercial purposes.
  • Data disclosed only:
    1. Upon valid subpoena, warrant, or court order.
    2. When necessary to prevent serious harm or fraud in accordance with law.
  • Infrastructure providers (e.g., CDN, DNS, server hosts) receive minimal logs and are bound by strict Data Processing Agreements (DPAs).

5. User Rights & Choices

  1. Full anonymity – No account, email, or phone required.
  2. Cookie refusal – Users may disable session cookies, but functionality may be limited.
  3. Early log deletion – Contact support with your IP & timestamp for early removal.
  4. Processing restriction – Users can request that analytics for their IP be withheld.

6. Children’s Privacy

Our service is not directed to children under 13. If we become aware of unintended use, we will delete related data immediately.

7. Contact

  • 📧 Email: [email protected]
  • 🕘 Business hours: 09:00 – 18:00 (GMT+7), Monday – Friday.

8. Policy Updates

  • Updates will be announced on the homepage and marked with an “Effective date.”
  • Continued use of the service constitutes acceptance of the revised policy.

Thank you for trusting TempMail.ID.VN. Your privacy is at the heart of our service.